Royal Falcon's customers’ wishes are paramount in all functions carried out by all departments. It is therefore committed to the quality of its services.

Royal Falcon's primary objective is, and always will be, the safety and security of the customer, personnel, aircraft, and working place. Reliability, punctuality and efficiency are other targets it constantly reviews and continuously develops for the customers' benefit. In doing this, the need for work safely and concern for the environment and data protection is not overlooked.

Within the different departments, all functions are regarded as a customer / supplier relationship based on trust and built on the foundation of clear and simple process structures and work sequences which are constantly reviewed and worked to improve.

Management undertakes to continuously develop quality and safety philosophies within the different departments. By acting as role models, using a friendly and loyal management style and allowing people to make their own decisions, management promotes commitment and identification with the Royal Falcon amongst its personnel.

All departments always keep safety and quality in mind in whatever they do. All departments are involved in the internal quality and safety systems.